Privacy Policy for EU Customers

 

IBERCALL LLC is committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal data and what rights and options you have regarding it.

Please also review our Cookie Policy, which explains the use of cookies and other web tracking devices through our website.

Who is responsible for processing your personal data?IBERCALL LLC, with EIN 30-1268957, registered office at 4000 Hollywood Blvd, Suite 285 S, 33021 Hollywood, FL, USA, and the email address of the Data Protection Officer at info@ibercall.com, is responsible for processing your personal data. Therefore, we guarantee the security and confidential handling of your data, in accordance with the provisions of the EUROPEAN DATA PROTECTION REGULATION (EU) 679/2016, as well as any other applicable regulations.

For what purposes do we use your personal data?At IBERCALL LLC, we use your data as permitted by the GDPR, as well as by the applicable current regulations. In any case, the data processing will be carried out for specific, explicit, and legitimate purposes, and in no case will it be processed in a manner incompatible with those purposes. Specifically, the following processing activities will be carried out:

• Responding to your inquiries, requests, or applications.
• Managing the contractual relationship and providing the consultation services requested by the client.
• Managing your phone calls.
• Issuing receipts for services rendered in favor of the client.
• For the proper performance of the requested service, the client's necessary personal data will be processed to monitor their progress during the service provision.
• Carrying out all necessary administrative, tax, and accounting procedures to fulfill our contractual commitments and fiscal and accounting obligations.
• Complying with our legal obligations.
• Analyzing and improving our services and communications with you.
• Monitoring and evaluating compliance with our policies and rules.
• Managing the sending of information and commercial prospecting by any means in case of explicit consent.
• Processing raffles, contests, and prizes conducted through our collaborators and websites.
• Offering and processing consumer bond offers.

What is the legal basis for processing your data?The legal basis for the processing of personal data we carry out is always in compliance with the provisions of Article 6 of the GDPR. Specifically, the legal bases for the processing are as follows:

• Article 6.1.b) GDPR: Processing necessary for the performance of a contract to which the data subject is a party or for the application of pre-contractual measures at their request.
• Article 6.1.c) GDPR: Processing necessary for compliance with a legal obligation to which the data controller is subject.
• Article 6.1.f) GDPR: Processing necessary for the legitimate interests pursued by IBERCALL LLC or by a third party, provided that those interests are specified.
• In cases where the legal basis for the primary purpose of data use does not fall under any of the above legal bases, the consent of the data subject will be requested for processing.

How long do we retain your data?Personal data will be retained for as long as necessary to provide the service or until the data subject withdraws their consent. Subsequently, the data will be deleted in accordance with data protection regulations, which involves blocking them so they are only available upon request by Judges and Courts, the Ombudsman, the Public Prosecutor, or the competent Public Administrations during the limitation period of the actions that may arise. After this period, they will be completely erased.

Data from phone call recordings will be deleted after a maximum of 3 years.

Who do we share your data with?We inform you that the data provided will be shared with different product and service providers necessary for the execution of the requested processing.

Our providers are obligated to use the provided data solely and exclusively to fulfill the requested service.

Personal data processed by IBERCALL LLC to achieve the purposes detailed above may be communicated to the following recipients depending on the legal basis for the communication:

• Public Administrations in cases provided by law.
• Law Enforcement Agencies.
• Banks and financial institutions for the collection of contracted services.
• Public asset solvency registers and fraud prevention systems.
• Collaborators, with prior consent of the data subject.
• Other companies in the sector, necessary and essential to offer you the requested service correctly and satisfactorily.

What are your rights?Rights:

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

• Right of access: Any individual has the right to obtain confirmation as to whether IBERCALL LLC is processing personal data concerning them.
• Right to rectification: You have the right to access your personal data that we hold and request their correction if they are inaccurate.
• Right to erasure: When the data collected is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: You may request the restriction of the processing of your data and request that they be retained for the exercise or defense of claims.
• Right to data portability: You have the right to obtain your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to withdraw consent: The right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the legality of the use we made of your personal information before you withdrew your consent.

How can you exercise your rights?

IBERCALL LLC is committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. You can exercise them at no cost by writing an email to our address info@ibercall.com, simply indicating the reason for your request and the right you wish to exercise, informing you that, according to the law, it is essential to provide a copy of your ID or NIE. We also inform you that, in line with our transparency policy, all rights are available on the website for customers. You are also informed that you can exercise your rights by filing a complaint with the competent supervisory authority when you have not obtained satisfaction in exercising your rights.